Hassle-Free Returns & Transparent Policies

Your satisfaction and safety are our top priorities. We've made our returns process simple and our policies crystal clear, all while complying with Australian Consumer Law and TGA regulations.

30-Day Returns

No questions asked

ACL Protected

Australian Consumer Law

24-48 Hour

Refund processing

TGA Compliant

Therapeutic goods standards

30-Day No Questions Asked Returns

We stand behind our products 100%

What's Covered:

  • All hemp oil products purchased from our website
  • Opened or unopened products
  • Partial bottles if you've tried the product
  • Free return shipping (we pay for it!)

Our Promise:

  • Full refund within 24-48 hours
  • No restocking fees or hidden charges
  • Friendly customer service team
  • No pressure or questions about why

Valid Reasons for Returns

Product Quality Issues

Damaged, expired, or defective products

Examples include:
  • Broken seal or packaging
  • Product past expiry date
  • Contamination or unusual appearance
  • Incorrect product received

Adverse Reactions

If you experience any unexpected side effects

Examples include:
  • Allergic reactions
  • Unexpected drowsiness
  • Digestive discomfort
  • Skin irritation (topical use)

Website/Ordering Issues

Problems with our online ordering system

Examples include:
  • Incorrect billing
  • Duplicate orders
  • Website technical errors
  • Payment processing issues

Change of Mind

Simply changed your mind about the purchase

Examples include:
  • No longer needed
  • Found alternative product
  • Changed wellness routine
  • Gift recipient doesn't want it

Simple 4-Step Return Process

1

Contact Us

Within 30 days

Reach out via phone, email, or our contact form. No need to explain why - we'll process your return immediately.

2

Return Authorization

Within 2 hours

We'll provide you with a return authorization number and prepaid return label via email.

3

Send Product Back

When convenient

Package the product securely and send it back using our prepaid label. No cost to you!

4

Refund Processed

24-48 hours

Once we receive your return, we'll process your full refund back to your original payment method.

Australian Legal Compliance

Our policies comply with Australian Consumer Law and TGA regulations

Australian Consumer Law (ACL)

  • • Products must be of acceptable quality
  • • Fit for purpose and match description
  • • Right to refund for major failures
  • • Repair, replace, or refund guarantee
  • • No exclusion of consumer guarantees

TGA Therapeutic Goods Requirements

  • • All products meet TGA quality standards
  • • THC content below 0.2% (legal limit)
  • • Proper labeling and health claims
  • • Safe manufacturing processes
  • • Adverse event reporting compliance

Website & Technical Issue Refunds

Problems with our website? We'll make it right immediately.

Billing Issues
  • • Incorrect charges
  • • Duplicate orders
  • • Payment processing errors
  • • Currency conversion problems
Order Problems
  • • Wrong product sent
  • • Quantity discrepancies
  • • Address mix-ups
  • • Delivery timing issues
Technical Glitches
  • • Website crashes during checkout
  • • Coupon code malfunctions
  • • Account access problems
  • • Mobile app issues

Refund Timeline

Return received
Immediate
Refund processed
24-48 hours
Funds in your account
2-5 business days

Refund Methods

Original payment method (preferred)
Bank transfer (if card expired)
PayPal (by request)
Store credit (if preferred)

Need Help with a Return?

Our friendly customer service team is here to help you every step of the way

Email Us

hello@homegrownhemp.com.au

Response within 2 hours

Online Form